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Problem Solution Guide

Having issues? We’re here to help you!

 

While our products are durable and built to last, unexpected problems can occur. To help our customers better diagnose and solve these problems, our technicians have put together a list of general issues and solutions. If your problem is not listed, please call us at 800-391-9821, and one of our trained technicians will be happy to assist you. To help streamline the troubleshooting process, refer to the downloadable user manual provided via the following link. https://www.dropbox.com/s/nzvvrl4u5ktgg4q/EcoFlush%20User%20Manual_2017.pdf?dl=0

  • I’ve just installed my new Eco Flush system and my toilet won’t flush. What do I do?

 

  • First, check to make sure that the water is turned on and you have adequate water pressure (30-120psi).
  • Check to make sure that the Filter Screen is clean and clear of debris, as sediments may have stirred up during installation. (Refer to the Filter Screen page in the owner’s manual).
  • Look and feel for a kink in the hoses that run directly from the black plastic housing. This is located inside the tank, directly behind the Flush Lever. Pay special attention to where the hoses connect underneath the black plastic housing. Use one hand to feel for kinks, and the other to repeatedly attempt to flush the unit.
  • If the problem persists, please call one of our technicians at 800-391-9821, and they’ll further assist you.

 

  • My existing Eco Flush system is constantly running. What do I do?

 

  • First, check to make sure that the Filter Screen is clean and clear of debris. (Refer to the Filter Screen page in owner’s manual).
  • Evaluate the plastic vessel inside the tank for any visible leaks. If you can visually see a leak, please call one of our technicians at 800-391-9821, and they’ll further assist you.
  • If no visible leaks are located, replacement parts are needed. The model number and corresponding replacement parts are listed below:
  • B8104: Flush Cartridge (B8106-03)
  • B8106: Flush Cartridge (B8106-03)
  • B8106S: Flush Cartridge (B8106-03)
  • B8100: Flush Cartridge (B8100-03)
  • These parts can be ordered directly through our website via the following link. wdiecoflush.com/collections/ecoflush-replacement-parts

 

  • My existing Eco Flush system has developed a weak or sluggish flush. What do I do?

 

  • First, check to make sure that the Filter Screen is clean and clear of debris. (Refer to the Filter Screen page in the owner’s manual).
  • Reset your system by following the instructions located in the owner’s manual.
  • If the problem persists, replacement parts are needed. The model number and corresponding replacement parts are listed below:
  • B8104: Flush Cartridge (B8106-03)
  • B8106: Flush Cartridge (B8106-03)
  • B8106S: Flush Cartridge (B8106-03)
  • B8100: Flush Cartridge (B8100-03)
  • These parts can be ordered directly through our website via the following link. wdiecoflush.com/collections/ecoflush-replacement-parts

 

  • My existing Eco Flush system will not engage a flush or is experiencing intermittent flushing. What do I do?

 

  • First, check to make sure that the Filter Screen is clean and clear of debris. (Refer to the Filter Screen page in owner’s manual).
  • Reset your system by following the instructions located in the owner’s manual.
  • If the problem persists, Replacement parts are needed. The model number and corresponding replacement parts are listed below:
  • B8104: Flush Cartridge (B8106-03), Flush Control Valve (B8106-06), and the Quick Connect Hose (B8104-02A)
  • B8106: Flush Cartridge (B8106-03), Flush Control Valve (B8106-06), and the Quick Connect Hose (B8106-02A)
  • B8106S: Flush Cartridge (B8106-03), Flush Control Valve (B8106-06), and the Quick Connect Hose (B8106S-02A)
  • B8100: Flush Cartridge (B8100-03), Flush Control Valve (B8100-04), and the Quick Connect Hose (B8100-02A)
  • These parts can be ordered directly through our website via the following link. wdiecoflush.com/collections/ecoflush-replacement-parts

 

  • My existing Eco Flush system is taking a very long time (60seconds or more) to re-fill/re-pressurize, but eventually does. What do I do?

 

  • First, check to make sure that the Filter Screen is clean and clear of debris. (Refer to the Filter Screen page in the owner’s manual).
  • Reset your system by following the instructions located in the owner’s manual.
  • If the problem persists, Replacement parts are needed. The model number and corresponding replacement parts are listed below:
  • B8104: Flush Cartridge (B8106-03), Upper Supply (B8104-02) and the Quick Connect Hose (B8104-02A)
  • B8106: Flush Cartridge (B8106-03), Upper Supply (B8106-02), and the Quick Connect Hose (B8106-02A)
  • B8106S: Flush Cartridge (B8106-03), Upper Supply (B8104-02), and the Quick Connect Hose (B8106S-02A)
  • B8100: Flush Cartridge (B8106-03), Upper Supply (B8100-02), and the Quick Connect Hose (B8100-02A)
  • These parts can be ordered directly through our website via the following link. wdiecoflush.com/collections/ecoflush-replacement-parts