All returns require approval or authorization from WDI Technology. Please click here to send a return request. A return request must be placed within 30 days of [product] shipment by WDI Technology. Returns are subject to a 25% restocking fee. A flat rate for shipping will also be deducted from the refund – this amount will vary depending on the actual cost of shipping for the original order. It will typically, but not necessarily, be approximately $10-20 for smaller orders and $20-50 for larger orders. Items must be returned in unused and new condition. Returns are subject to inspection before a refund will be issued. If returns are not in unused and new condition, any returned items will be destroyed and disposed of and no refund will be issued. Additionally, any unauthorized or unsolicited returns will also be destroyed and disposed of without a refund.
Any products damaged during transit will be replaced with an identical part, or, at the discretion of WDI Technology, a refund will be issued. Note that we may require pictures of the damaged part and packaging. The part may also be subject to a return inspection before a replacement part is sent out.
Any new products that appear to be defective will be subject to troubleshooting by WDI Technology. If the product is found to be defective by WDI Technology, a replacement product will be sent. Note that any defects not directly related to our product (such as problems with plumbing) are not covered by WDI Technology and a return authorization may not be granted.
If wrong items are ordered, they may be exchanged without a restocking fee for the correct items after authorization. However, a shipping fee will be charged in this case – the exact amount will vary depending on the actual shipping cost or handling expenses.
Lastly, please note that any items that come with a small amount of residual moisture are not used product. All products are individually tested and drained before being shipped. However, the process will occasionally leave small amounts of residual moisture.